Healthcare Customer Service Representative
Job Summary
Join our team as a Benefit Customer Service Representative and help members with their healthcare and pension benefit inquiries. You'll provide support through phone, email, and web chat while delivering exceptional customer service in a professional environment.
Responsibilities
- Assist with benefit enrollment and account updates
- Handle member inquiries via phone, email, and web chat
- Explain healthcare and pension plan details
- Maintain accurate case documentation
Required Skills
- 2-3 years inbound call center experience
- Excellent English communication
- Strong problem-solving and analytical skills
- Proficient in Microsoft Office
- Ability to multitask
Job Details
Key Responsibilities:
- Assist members with benefit enrollment and account updates
- Handle inquiries via phone, email, and web chat
- Explain healthcare and pension plan information in a simple and understandable manner
- Maintain accurate records and case documentation
- Ensure compliance with data privacy and company policies
- Participate in training sessions and team meetings
Job Requirements:
- 2–3 years of Customer Service experience in an inbound service center
- Excellent English communication skills (verbal and written)
- Strong customer service, problem-solving, and analytical skills
- Proficient in Microsoft Office and navigating multiple systems
- Ability to multitask and work in a structured environment
- Strong attention to detail and organizational skills
- Reliable attendance and punctuality