Customer Support Specialist
Job Summary
We are looking for an Advanced Customer Support Specialist to assist customers with financial account-related concerns. You will provide effective resolutions and deliver exceptional customer service while handling escalations. The ideal candidate must have at least 2 years of BPO experience and be willing to work onsite in Pasig City.
Responsibilities
- Assist customers with financial account-related concerns
- Provide effective resolutions for complex customer concerns
- Handle customer escalations professionally
- Deliver exceptional customer service
Required Skills
- At least 2 years BPO experience
- Customer escalation handling
- Strong verbal and written communication
- Problem-solving and critical-thinking
Job Details
Position: Customer Service Representative
Qualifications:
- At least 2 years of BPO experience
- Experience handling customer escalations and complex customer concerns
- Strong verbal and written communication skills
- Excellent problem-solving, critical-thinking, and conflict-resolution skills
- Ability to handle sensitive financial account inquiries professionally and accurately
- Willing to work onsite in Pasig City