Customer Service Representative
Job Summary
Greet customers and provide assistance with product inquiries and purchases while handling complaints and transactions professionally. Manage various communication channels including phone calls, emails, and online inquiries efficiently. Maintain accurate records of interactions and apply strong communication and problem-solving skills to ensure customer satisfaction.
Responsibilities
- Greet customers and assist with inquiries
- Handle complaints, returns, and exchanges
- Manage phone calls, emails, and online inquiries
- Process sales transactions and billing
Required Skills
- Strong communication and problem-solving skills
- Basic knowledge of computer products and technology
- Proficiency in POS systems and basic office software
Job Details
Greet customers and provide assistance with product inquiries and purchases.
Handle customer complaints, returns, and exchanges professionally.
Offer product recommendations based on customer needs.
Manage phone calls, emails, and online inquiries.
Process sales transactions and handle billing or warranty issues.
Maintain accurate records of customer interactions and transactions.
High school diploma or equivalent; additional training in customer service is a plus.
Strong communication and problem-solving skills.
Basic knowledge of computer products and technology.
Experience in customer service or retail preferred.
Proficiency in using POS systems and basic office software.