Customer Service Representative
Job Summary
The Customer Service Representative acts as the primary point of contact for customer inquiries and concerns. The role involves managing delivery coordination, billing processes, and maintaining client accounts. The position also requires providing technical support and collaborating across departments to ensure a positive customer experience.
Responsibilities
- Manage customer inquiries and technical support
- Process billing, orders, and delivery schedules
- Resolve complaints and handle client returns
- Maintain client accounts and identify prospects
- Coordinate with internal departments for service delivery
Required Skills
- Customer service orientation
- Proficiency in billing and order processing
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution
- Ability to manage delivery documentation
Job Details
Job Responsibilities:
- Serve as the initial point of contact for customer inquiries and provide technical support.
- Resolve customer concerns and handle returns or complaints professionally.
- Maintain accurate records and review/update customer accounts as necessary.
- Prepare gate passes for delivery and monitor delivery schedules.
- Build sustainable relationships of trust through open and interactive communication.
- Take orders, calculate charges, and process billing or payments.
- Assist clients with issues and inquiries while managing specific client accounts.
- Identify potential customers and provide timely, accurate product costings.
- Attend client meetings and collaborate with other departments to ensure a positive customer experience.
- Perform various tasks as assigned by superiors and follow company rules and regulations.