Customer Service Representative
Job Summary
The Customer Service Representative handles incoming client inquiries via phone and messaging platforms. The role involves managing daily service itineraries, preparing branch reports, and processing sales documents. Additionally, the position requires conducting stock inventories and monitoring consumable usage for parts.
Responsibilities
- Manage client inquiries via phone and messaging
- Prepare service itineraries and branch reports
- Process sales quotations and invoices
- Conduct stock inventory and cycle counts
Required Skills
- College degree (4-year course)
- Strong interpersonal and verbal communication
- Proficiency with phone inquiries
- Highly trainable and personable
Job Details
Job Requirements:
- College graduate of any 4-year course.
- With Sales or CSR experience but fresh graduates are also welcome to apply.
- Personable, attentive and trainable.
- Strong interpersonal skills.
- Strong verbal communicator.
- Confident with phone inquiries.
Responsibilities:
- Attends incoming calls and reply messages from client's concern thru messenger, Viber and text messages.
- Preparation of daily itineraries on both service and consumable deliveries.
- Service/deliveries monitoring.
- Prepare daily branch reports.
- Accept all incoming approved sales quotation and purchase order.
- Generates copy life availability and sales quotation.
- Generates and posting of sales invoice, delivery receipt and other warehouse documents.
- Conduct regular stock inventory and perform daily cycle count.
- Calculates items average consumption of parts/consumables for request.
- Sending of warehouse documents to Audit dept.
- Performs other tasks from time to time.