Customer Service Representative

BPO AGENT – BSC ITS VOICE ACCOUNT Account: BSC ITS Position: BPO Agent / Customer Service Representative Account Type: Voice Work Setup: Onsite Schedule: Shifting Schedule Salary Package: PHP 19,000 JOB OVERVIEW We are looking for motivated and customer-focused individuals to join our BSC ITS Voice Account as a BPO Agent. This opportunity is open to qualified college graduates with or without BPO experience, as well as applicants who have completed at least two years of college and have relevant customer-facing experience. The successful candidate will handle customer interactions professionally, provide accurate information, resolve concerns, and deliver excellent customer service through voice support. QUALIFICATIONS - College graduates: With or without BPO experience - Completed 2 years in college: With at least 6 months of customer service-related experience - At least 6 months of customer-facing experience for applicable non-BPO candidates - BPO experience is not required - Above-average English communication skills - Good interpersonal and customer service skills - Strong analytical and problem-solving abilities - Good comprehension skills - Basic knowledge of Microsoft Office - Willing to work on shifting schedules - Willing to work on weekends and holidays - Must be fully vaccinated KEY RESPONSIBILITIES - Handle inbound customer calls professionally and efficiently. - Listen actively and identify customers' needs and concerns. - Provide accurate information and appropriate solutions. - Resolve customer concerns within established guidelines. - Document customer interactions and transactions accurately. - Follow company policies, procedures, and quality standards. - Escalate complex concerns to the appropriate department when necessary. - Meet established productivity, quality, and customer satisfaction targets. - Maintain professionalism and a positive attitude in every customer interaction. SALARY & BENEFITS Compensation: - PHP 18,000 Basic Salary - PHP 1,000 Flex Fund Allowance - Total Package: PHP 19,000 - 20% Night Differential - Annual salary increase based on performance Benefits: - HMO coverage for employee starting Day 1 - HMO coverage for qualified dependents upon certification - Life and Accident Insurance - 13th and 14th Month Pay