Customer Service Representative

Job Description: We are looking for motivated and customer-oriented individuals to join our Auto Insurance Account team. In this role, you will assist customers with insurance-related inquiries, policy information, claims support, billing concerns, and account updates. Key Responsibilities: • Handle customer inquiries regarding auto insurance policies, coverage, claims, and billing concerns. • Provide accurate information and guidance based on company policies and procedures. • Assist customers in processing policy updates, renewals, and documentation requirements. • Resolve customer concerns professionally and efficiently while maintaining a positive customer experience. • Document customer interactions accurately in the system. • Meet quality, productivity, and customer satisfaction targets. • Adhere to company policies, compliance requirements, and data privacy standards. • Collaborate with internal teams to ensure timely resolution of customer issues. Qualifications: • High School Graduate or higher. • At least 1 year of Customer Service Experience (BPO or related industry). • Must possess a valid Driver's License. • Excellent communication and interpersonal skills. • Strong attention to detail and problem-solving abilities. • Willing to work on-site and on shifting schedules if required. • Experience in insurance, financial services, or automotive-related accounts is an advantage but not required.