After Sales CS Rep
Job Summary
The After Sales Customer Service Representative provides efficient responses to post-sales inquiries and complaints. The role requires handling challenging customer situations and managing customer support effectively. Candidates should possess strong communication skills and work well under pressure.
Responsibilities
- Respond to post-sales inquiries
- Resolve customer complaints
- Manage customer support services
Required Skills
- Customer service experience
- Strong communication skills
- CRM system knowledge
- Ability to work under pressure
Job Details
Job Overview: Provides efficient responses to inquiries and complaints on post-sales support and services.
Qualifications:
- Bachelor’s College Degree in any field but preferably IT-related course
- With at least one (1) year experience in Customer Service
- Good verbal and written communication skills
- Has the ability to handle challenging customer situations
- Able to work under pressure
- Knowledge in Customer Relationship Management (CRM) systems is an advantage
What we offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative work environment