Customer Service Associate
Job Summary
As a Customer Service Representative, you will handle incoming customer communications to provide quick resolutions and exceptional service. You will act as the primary point of contact for customer inquiries while ensuring a positive experience. The role requires strong communication skills and a passion for helping others in a professional setting.
Responsibilities
- Answer incoming customer communications
- Conduct research to resolve customer issues
- Provide product or service information
Required Skills
- Strong verbal and written communication
- Customer service orientation
- Basic computer proficiency
Job Details
What You’ll Do
Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll:
- Answer incoming communications from customers.
- Conduct research to provide answers for customers to resolve their issues.
What You Bring to the Role:
- Completed senior high school or two years in college.
- Open to all newbies or with customer service experience.
- Great verbal communication and business writing skills.
- Recognize, apply, and explain your product or service knowledge.
- Computer experience.
What You Can Expect:
- Supportive of your career and professional development.
- An inclusive culture and community minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.