Key Account Manager Freight
Job Summary
The Key Account Manager is responsible for building and maintaining relationships with major clients to ensure long-term retention and growth. This role involves understanding client needs, resolving issues, and proposing tailored logistics solutions. The incumbent will act as a primary communication bridge between the organization and high-value accounts.
Responsibilities
- Manage and grow high-value client portfolio
- Develop long-term client retention strategies
- Resolve client issues and propose logistics solutions
- Manage Account Receivables for assigned accounts
- Prepare CRM and monthly performance reports
Required Skills
- 3-5 years Freight Forwarding/Logistics experience
- Key Account Management expertise
- Strong communication and negotiation skills
- Strategic thinking and statistical analysis
- Proficiency in MS Office
Job Details
Responsibilities:
- Developing and maintaining a portfolio of high-value clients with a global/regional mindset.
- Developing long-term strategies for client retention and growth expansion.
- Understanding client needs and requirements, and resolving complaints promptly.
- Building long-standing professional relationships for mutual benefit.
- Proposing and implementing solutions to client problems within reasonable timelines.
- Ensuring consistent client retention.
- Acting as the primary communication channel between clients and internal teams.
- Identifying high-value opportunities and executing relationship-building strategies.
- Preparing accurate and timely periodical reports (CRM/Monthly Reports).
- Facilitating the management of Account Receivables for assigned accounts.
Requirements:
- Bachelor’s degree in Sales, Business Management, Freight Forwarding, or Logistics & Supply Chain Management.
- 3-5 years of experience in the Logistics & Freight Forwarding industry with Key Account Management exposure.
- Experience handling conglomerate accounts (Healthcare, Medical Devices, Semiconductor, or Electronics) is a plus.
- Excellent written and verbal communication skills.
- Proficient in MS Office applications.
- Strong organizational, management, strategic thinking, and statistical analysis skills.
- Proactive, resourceful, and capable of working independently or in teams.
- Enthusiastic about sales with strong interpersonal and presentation skills.
- Relevant experience may be considered for a senior position.
Working hours:
- Mon to Fri 8.30am - 5.30pm