Customer Service Assistant

Key Responsibilities: - Customer Assistance: Provide exceptional service to customers, ensuring a smooth and positive experience. - Facility Navigation: Guide customers through the facility, assisting them with golf range, simulators, and event areas. - Booking & Scheduling: Assist in managing bookings for lessons, simulator sessions, and events. - Product Knowledge: Offer information on DB Golf Center’s services. - Administrative Support: Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality. - Collect Payments: Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts. - Customer Feedback: Gather and report customer feedback to management for continuous service improvement. Qualifications & Experience: - Required: Previous customer service experience, preferably in a sports or leisure setting. - Strong communication skills and a friendly, approachable attitude. - Ability to stay organized and manage multiple tasks efficiently. - Willingness to work primarily at the new North location, with occasional shifts at the Tampines center. - Preferred: Knowledge of golf or prior experience in a golf-related environment. - Comfortable with basic administrative duties and processing digital payments. Additional Requirements: - Flexibility to work shifts on weekends and public holidays as needed. - A positive, professional attitude with excellent customer service skills.