Korean Bilingual Support Specialist

Job Overview The Bilingual Customer Service & Product Support Specialist will support users exclusively through email, with a primary focus on billing, account management, and file-related inquiries. Specialists will be given full access to the platform and are expected to build deep product knowledge to provide accurate, helpful responses. This role is suited for individuals who are interested in product design and collaborative design tools, and who are eager to learn the platform thoroughly to better support users. In addition to resolving customer issues, specialists will contribute to internal knowledge improvements, escalate unresolved cases, and advocate for the customer experience through consistent, high-quality service. Key Responsibilities - Provide email-based customer support in Korean and English - Handle inquiries related to: Billing and subscriptions, Account management, File handling and platform usage - Develop a strong understanding of the product and its features - Deliver accurate, timely, and customer-focused responses - Document customer interactions and solutions clearly - Escalate complex or unresolved issues to appropriate teams - Contribute to internal knowledge bases and process improvements - Advocate for users by sharing feedback and recurring issues Qualifications - Fluent in Korean and English (written communication required) - Strong written communication and problem-solving skills - Experience in customer support or BPO is an advantage - Interest in product design tools or SaaS platforms preferred - Detail-oriented with strong organizational skills - Ability to work in a fast-paced, team-oriented environment - Willing to work onsite and on a shifting schedule Preferred Skills - Experience with email or non-voice support channels - Familiarity with collaborative design platforms (e.g., Figma or similar tools) - Ability to troubleshoot technical or account-related issues What We Offer - Competitive salary package up to ₱84,000 - Language premium for Korean bilingual speakers - Training and product immersion programs - Career growth opportunities within IntouchCX - Collaborative and supportive work environment