Customer Service Sales Representative

Key Responsibilities Customer Service Responsibilities • Act as the primary point of contact for customer inquiries, orders, and concerns, ensuring timely and professional responses. • Handle a high volume of inbound calls, averaging 50+ calls per shift, while maintaining service quality. • Answer incoming customer calls in a prompt, courteous, and professional manner. • Accurately capture, update, and maintain customer account information and order details. • Navigate multiple system screens efficiently while utilizing internal tools and resources to resolve customer needs. • Use effective listening skills and open-ended questions to fully understand customer requirements. • Apply feedback from call monitoring and quality reviews to continuously improve service delivery. Sales Responsibilities • Identify opportunities to cross-sell and up-sell products or services based on customer needs and order history. • Promote relevant products, add-ons, or solutions while ensuring alignment with customer requirements. • Maximize sales opportunities during customer interactions without compromising service quality. • Effectively communicate product features, benefits, and value propositions. • Meet or support individual and team sales targets. General Responsibilities • Collaborate with team members to ensure accurate and timely resolution of concerns. • Adapt to changing processes, tools, and customer demands in a fast-paced environment. Qualifications Experience: • 2–5 years of Customer Service experience, preferably with combined customer service and sales exposure. • Candidates with more than 5 years of relevant experience are highly preferred. Skills & Competencies: • Excellent written and verbal communication skills. • Strong customer service and interpersonal skills. • Proven ability to cross-sell and up-sell in a customer-facing environment. • Ability to type at least 30 words per minute with high data entry accuracy. • Working knowledge of Microsoft Office applications. • Strong organizational skills and attention to detail. • Ability to retain information and apply critical thinking skills. • Capable of handling multiple tasks and adapting to a dynamic work environment. Other Requirements: • Willingness to work onsite at Bridgetowne, Quezon City / Pasig City. • Amenable to shifting schedules.