Call Center Agent
Job Summary
As a Customer Service Representative, you will support customers through phone, email, and chat channels. Your role involves resolving technical issues, answering questions, and providing accurate product information. Good communication and basic computer skills are essential for this on-site position.
Responsibilities
- Answer customer calls and assist with inquiries
- Investigate and troubleshoot customer concerns
- Update customer and account information accurately
Required Skills
- At least 6 months call center experience
- Good communication skills
- Basic computer literacy
Job Details
As a Customer Service Representative, you’ll support customers via phone, email, and chat. Your responsibilities include resolving technical issues, answering questions, and providing clear product information. Good communication, listening skills, and basic computer knowledge are required.
Key Responsibilities:
- Answer customer calls and assist with questions about products, orders, and accounts.
- Provide clear explanations of company services, policies, and available options.
- Investigate customer concerns and troubleshoot issues professionally.
- Resolve customer problems efficiently and strive for first-call resolution.
- Update customer and account information accurately.
Qualifications:
- At least 6 months call center experience
- SH/SHS Grad
- Willing to work on site
- Basic computer literacy
- Good communication skills