Customer Service Representative
Job Summary
Handle customer inquiries, requests, and concerns regarding shipments and logistics services. Coordinate with internal and external partners to monitor shipments, manage documentation, and ensure timely updates. Maintain accurate records and professional relationships to deliver quality customer service.
Responsibilities
- Handle customer inquiries and shipment requests
- Coordinate with logistics partners and internal departments
- Monitor shipments and provide updates
- Prepare and check shipping documentation
Required Skills
- Customer service
- Logistics coordination
- Documentation management
- Problem solving
Job Details
Job Description / Duties:
- Handle customer inquiries, requests, and concerns regarding shipments and logistics services.
- Coordinate with customers regarding booking, shipment schedules, delivery status, and required documents.
- Monitor shipments and provide timely updates to customers.
- Coordinate with internal departments, overseas branches, warehouses, trucking providers, and other logistics partners.
- Assist in preparing and checking shipping and logistics documentation.
- Coordinate with operations regarding customs clearance, delivery, warehouse, and shipment requirements.
- Address customer concerns and provide appropriate solutions or escalate issues when necessary.
- Maintain accurate customer records, shipment information, and related reports.
- Assist the sales team by providing customer and shipment-related information, quotations, and other support when needed.
- Maintain professional relationships with customers and ensure quality customer service.