Customer Service Agent
Job Summary
The Customer Service Agent will manage customer inquiries via multiple channels including calls, chat, and email to ensure timely resolutions. This role involves maintaining accurate interaction records and processing customer accounts according to established SOPs. The position requires a candidate with strong communication skills and the ability to work flexible shifting schedules.
Responsibilities
- Manage customer requests across multiple channels
- Provide solutions based on SOP
- Resolve or escalate customer cases
- Maintain interaction and account records
Required Skills
- Customer support experience
- Strong communication skills
- Computer and Office software proficiency
- Time management and multitasking
Job Details
Role Responsibility:
- Answer or receive customer requests via different service channels (calls/chat/hotline/mail/tickets), and provide timely and accurate solutions based on SOP.
- Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.
- Maintain records of customer interactions, process customer accounts, and file documents.
Requirement:
- Proven customer support or Client Service Representative experience with a customer-first mindset, and strong communication and coordination skills.
- Proficient in computer operating systems and Office software.
- English proficiency is preferred.
- Strong multitasking, prioritization, and time management skills.
- At least High School or College Level.
- At least 1 year of experience in customer service (BPO experience preferred).
Work Setup:
- Willing to work in McKinley, Taguig (office-based), Night Shift, Day Shift, or Mid Shift with flexible scheduling options to accommodate US time zones.
- Flexible to work in a shifting schedule, including weekends (Saturday & Sunday) and Holidays.
- Can start immediately.