Online Customer Service Rep
Job Summary
The Online Customer Service Representative is responsible for handling incoming inquiries and resolving customer issues professionally. This role involves processing orders, managing account updates, and maintaining accurate interaction records. The candidate must ensure high levels of customer satisfaction while meeting performance targets.
Responsibilities
- Handle incoming customer inquiries
- Resolve customer complaints
- Process orders and account updates
- Maintain interaction records
Required Skills
- Customer service orientation
- Problem-solving skills
- Data entry/Documentation
- Communication skills
Job Details
Responsibilities:
- Answered incoming customer calls and responded to inquiries in a professional manner.
- Provided accurate information about products and services.
- Resolved customer complaints and issues promptly and effectively.
- Processed customer requests, orders, and account updates.
- Maintained detailed records of customer interactions in the system.
- Followed company policies and procedures while ensuring customer satisfaction.
- Met performance targets for call handling, quality, and customer service.