Customer Service Representative
Job Summary
We are seeking Customer Service Representatives to join our team in Cebu, offering comprehensive paid training for all applicants. This entry-level role involves assisting customers via phone, email, and chat to resolve inquiries and manage accounts. We welcome fresh graduates and career changers to start their professional journey in a supportive, growth-oriented environment.
Responsibilities
- Respond to customer inquiries via multiple channels
- Assist with troubleshooting and account management
- Maintain accurate records of interactions
- Meet performance and quality goals
Required Skills
- Good conversational English skills
- Basic computer literacy
- Willingness to learn
- Adaptability to fast-paced environments
Job Details
Job Title: Customer Service Representative (Entry-Level)
Employment Type: Full-time, Entry-Level
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a professional and helpful manner.
- Assist customers with troubleshooting, account management, or general questions.
- Maintain accurate records of customer interactions.
- Meet quality standards and performance goals set by the team.
Job Requirements:
- Educational Attainment: Open to any educational background (High School Graduates, Senior High School Graduates, College Undergraduates, or College Graduates are all welcome to apply).
- Experience: No experience required (Starters and fresh graduates are highly encouraged).
- Skills: Good conversational English communication skills, basic computer literacy and typing skills, and willingness to learn and adapt to a fast-paced environment.
- Availability: Willing to work on-site in Cebu and open to shifting schedules (including night shifts/weekends).