Customer Service Representative
Job Summary
We are seeking passionate individuals for Customer Service Representative roles across WFH, Hybrid, and Onsite setups. You will handle voice and non-voice accounts, ensuring excellent service through various communication platforms. This role is open to both experienced professionals and newcomers to the BPO industry.
Responsibilities
- Assist with customer inquiries
- Provide multi-channel support
- Maintain interaction records
- Resolve concerns professionally
Required Skills
- Good communication skills
- Basic computer navigation
- Flexible with shifting schedules
- High School graduate minimum
Job Details
Job Responsibilities:
- Assist customers with inquiries, concerns, and account-related issues
- Provide excellent customer service through phone, chat, email, or messaging platforms
- Maintain accurate records of customer interactions
- Resolve customer concerns in a professional and timely manner
- Follow company policies and procedures
Qualifications:
- High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate
- Good communication and interpersonal skills
- Basic computer navigation skills
- Customer service experience is an advantage but not required
- Willing to work on shifting schedules, weekends, and holidays
- For WFH applicants: Stable internet connection and a suitable work-from-home setup
What We Offer:
- Competitive Salary Packages
- Performance Incentives & Bonuses
- HMO & Company Benefits (Account Dependent)
- Paid Training
- Career Growth Opportunities
- Supportive and Inclusive Work Environment