Customer Service Executive
Job Summary
We are looking for Customer Service Executives to provide support, answer customer inquiries, and resolve concerns professionally. The role involves handling interactions through multiple channels while maintaining excellent service standards. Successful candidates will be responsible for providing accurate information and documenting interactions effectively.
Responsibilities
- Handle customer inquiries via phone, email, or chat
- Provide accurate information and assistance
- Resolve customer concerns professionally
- Document customer interactions and records
- Escalate complex issues
Required Skills
- Good communication skills
- Customer service orientation
- Basic computer knowledge
- Medical-allied educational background preferred
Job Details
Position: Customer Service Executive (CSR Agent)
Qualifications:
• Fresh graduates are welcome to apply
• Preferably graduates of medical-allied courses
• At least 3rd-year college level may be considered
• Non-medical allied graduates are also welcome
• Good communication and customer service skills
• Basic computer knowledge
Key Responsibilities:
• Handle customer inquiries through phone, email, or chat
• Provide accurate information and assistance
• Resolve customer concerns promptly and professionally
• Document customer interactions and maintain records
• Escalate complex issues when necessary
Work Schedule:
• 5 working days per week
• Rotating shifts (Morning, Mid, or Graveyard)
• May be required to work on weekends
• Rest days may fall on weekdays