Customer Service Assistant
Job Summary
The Customer Service Assistant will manage end-to-end logistics operations, including coordinating with suppliers and customers. The role involves preparing critical shipping documentation such as invoices and bills of lading. Additionally, the candidate will track orders to ensure timely delivery and handle administrative workflows.
Responsibilities
- Coordinate and monitor logistics operations
- Prepare shipping documents and invoices
- Track orders for timely delivery
- Manage booking requests and reporting
Required Skills
- Bachelor's degree in related field
- Proficiency in Microsoft Word and Excel
- Logistics and shipping knowledge
- Strong communication and administrative skills
Job Details
Requirements:
- Candidate must possess at least a Bachelor's/College Degree in Customs Administration, Business Studies/Administration/Management, Logistics/Transportation, or equivalent.
- Applicants must be able to operate Microsoft Word and Excel programs efficiently.
- Previous experience may be required, but would be an advantage, especially if applicants have worked as a Customer Services Clerk in Shipping and Logistics previously.
Responsibilities:
- Coordinate and monitor end to end operation process.
- Communicate with suppliers, retailers, customers etc. to achieve profitable deals and mutual satisfaction.
- Prepare shipping documents (like invoices, purchase orders and bills of lading).
- Maintain updated records of orders, suppliers and customers.
- Track orders to ensure timely deliveries.
- Customer Service and administration of Logistics movements manage; booking requests, Job Rego, Workflow, Costings, Reporting, CHC Weekends and Emails.