Customer Service Representative

Qualifications: - Bachelors Degree - Fresh Graduates are welcome to apply - Willing to be assigned in BGC and Field work in Pasig Kapitolyo Jobsite - Willing to be trained - Good customer service and interpersonal skills - Excellent English verbal and written communication skills are a Plus Job Responsibility: - Attends to and responds to clients’ inquiries, problems, complaints and other concerns promptly and courteously and ensures that such concerns are resolved and/or properly addressed to department or person/s concerned immediately. - Disseminates correct information and circulars to clients on project developments, updates and status of their units and other concerns (e.g. construction/progress updates and completion, walk through and turnover schedules, etc.) - Keeps daily systematic records of clients’ interactions and transactions stating the complete details and/or nature of inquiry (problems/complaints/comments) and the actions taken to resolve such issue/s. - Informs the Customer Service Supervisor or the Customer Service Manager or the concerned department regarding client’s special requests and concerns (if any). - Assists in offering Bank Financing to clients with balance in payments. - Monitors and prepares clients’ pertinent and complete requirements for walkthrough and turnover and schedules their walkthrough and turnover dates. - Assists the clients during the actual walkthroughs and turnover of units. - Monitors the process and transfer of clients’ individual Certificate of Condominium Title (CCT). - Reports directly to the Customer Service Supervisor. - Other duties that may be assigned from time to time or as needed. Benefits: - Company events - Health insurance - Life insurance - Pay raise - Promotion to permanent employee