Customer Service Representative
Job Summary
Provide exceptional customer service and support to clients through various communication channels. Respond to customer inquiries and resolve issues effectively and efficiently. Maintain customer records and update information as required.
Responsibilities
- Provide customer support across channels
- Resolve customer inquiries and issues
- Maintain and update customer records
- Collaborate to enhance customer experience
Required Skills
- Proficiency in English
- Customer Service skills
- Technical Skills
- Strong work ethic and team player
Job Details
Responsibilities and Duties:
- Provide exceptional customer service and support to clients through various communication channels.
- Respond to customer inquiries and resolve issues effectively and efficiently.
- Maintain customer records and update information as required.
- Collaborate with team members to enhance customer experience and streamline processes.
- Stay informed about product updates and promotions to effectively assist customers.
- Onsite work with a focus on handling Local Accounts.
Requirements:
- Educational Qualifications: High School Diploma or equivalent preferred.
- Experience Level: 0–2 years.
- Skills and Competencies: Proficiency in English Language, Customer Service, and Technical Skills.
- Qualities and Traits: Strong Work Ethic, Team Player, and excellent Interpersonal Skills.
Working Conditions:
- Call Centre environment with varying shifts.