Customer Service Agent
Job Summary
The Customer Service Agent will manage inquiries via various channels and provide support for property-related concerns. You will coordinate with internal departments to ensure timely resolution of issues while maintaining accurate customer records. The role requires a professional, customer-focused approach to deliver high-quality service in a fast-paced environment.
Responsibilities
- Respond to customer inquiries
- Assist with property concerns
- Coordinate with internal departments
- Maintain service records and reports
Required Skills
- Bachelor's degree
- Customer service experience
- Strong communication skills
- Microsoft Office proficiency
Job Details
Key Responsibilities
- Respond to customer inquiries via phone, email, and walk-in visits.
- Assist clients with property-related concerns.
- Coordinate with Sales, Property Management, Legal, Finance, and other departments to ensure prompt resolution of customer concerns.
- Process and maintain customer records, service requests.
- Prepare reports on customer concerns, feedback, and service performance.
- Uphold company standards by delivering professional, courteous, and efficient customer service.
Qualifications
- Bachelor's degree in Business Administration, Marketing, Hospitality Management, Communications, or a related field.
- At least 1–2 years of experience in customer service, preferably in real estate, property management, hospitality, or banking.
- Fresh graduates are welcome to apply.
- Excellent verbal and written communication skills.
- Strong interpersonal and problem-solving abilities.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Ability to manage multiple tasks and work in a fast-paced environment.
- Customer-focused with a positive and professional attitude.