Customer Service Representative
Job Summary
We are looking for customer-focused and highly motivated Customer Service Representatives to join our team. In this role, you will assist customers by handling inquiries, resolving concerns, and providing accurate information through phone, chat, or email. You will be responsible for delivering excellent customer service while maintaining high productivity and quality standards.
Responsibilities
- Handle inbound and outbound customer interactions
- Resolve customer inquiries and complaints
- Provide product and service information
- Maintain accurate customer interaction records
- Meet quality and productivity targets
Required Skills
- At least 6 months Call Center experience
- Strong verbal and written communication
- Problem-solving skills
- Customer service orientation
- Willingness to work shifting schedules
Job Details
Key Responsibilities:
- Handle inbound and/or outbound customer interactions professionally.
- Resolve customer inquiries, concerns, and complaints in a timely manner.
- Provide accurate information about products, services, and company policies.
- Document customer interactions and maintain accurate records.
- Meet quality, productivity, and customer satisfaction targets.
- Follow company policies and procedures while ensuring a positive customer experience.
Qualifications:
- High School Graduate (Old Curriculum) or Senior High School Graduate.
- At least 6 months of Call Center Experience (CCE).
- Strong verbal and written communication skills.
- Good problem-solving and customer service skills.
- Willing to work on shifting schedules, including weekends and holidays, if required.