Customer Service Representative
Job Summary
We are seeking detail-oriented individuals for our Customer Service team. This role focuses primarily on non-voice support through chat and email channels. It offers a streamlined workflow, competitive salary, and performance incentives.
Responsibilities
- Manage customer inquiries via digital channels
- Provide product information and troubleshoot
- Document customer interactions accurately
- Maintain high satisfaction ratings
Required Skills
- Strong written English
- Basic computer proficiency
- Typing speed 30-35 WPM
- Willingness to work shifting schedules
Job Details
Primary Responsibilities
- Manage and resolve customer inquiries via digital messaging channels.
- Provide accurate product information and troubleshoot account issues.
- Document customer interactions clearly and concisely in the system.
- Maintain high satisfaction ratings through professional written correspondence.
Requirements
- Education: High School Graduate (Old Curriculum) or Senior High School Graduate.
- Communication: Strong written English skills with a focus on grammar and clarity.
- Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM.
- Flexibility: Willingness to work in shifting schedules, including nights and weekends.
- Experience: Previous BPO experience is welcomed but not mandatory.