Call Center Agent

Key Responsibilities: - Answer inbound and/or make outbound customer calls. - Assist customers with inquiries, requests, and concerns. - Provide accurate information about products, services, and company policies. - Resolve customer issues efficiently and professionally. - Maintain and update customer records in the system. - Follow company procedures and quality standards. - Escalate complex concerns to the appropriate department when necessary. - Meet performance targets such as call handling time, attendance, and customer satisfaction. Qualifications: - High School Graduate, Senior High School Graduate, or College Graduate. - No BPO or call center experience required. - Good communication skills in English. - Basic computer and typing skills. - Willingness to learn and undergo training. - Strong customer service and problem-solving skills. - Ability to work in shifting schedules, weekends, and holidays if required. - Positive attitude and ability to work in a team environment. Preferred Skills: - Good listening and interpersonal skills. - Ability to multitask and work under pressure. - Attention to detail and accuracy. Benefits: - Competitive salary package. - Paid training. - Performance incentives and bonuses. - Career growth and development opportunities. - Health and wellness benefits. - Supportive and inclusive work environment.