Customer Service Representative
Job Summary
We are seeking a Customer Service Representative for a Financial & Collections account in a leading BPO company. The role involves managing inbound and outbound calls, resolving billing inquiries, and negotiating payment solutions. Candidates must provide accurate account information while maintaining high service standards.
Responsibilities
- Manage inbound/outbound financial calls
- Assist with billing and account inquiries
- Negotiate payment solutions
- Meet performance and quality targets
Required Skills
- BPO experience
- Financial/Collections background
- Excellent English communication
- Willingness to work Hybrid/Onsite
Job Details
Job Responsibilities:
- Handle inbound and outbound customer calls regarding financial accounts.
- Assist customers with billing inquiries, payment arrangements, and account balances.
- Provide accurate information about account status, payment options, and company policies.
- Negotiate payment solutions while maintaining professionalism and excellent customer service.
- Resolve customer concerns efficiently and document all interactions accurately.
- Ensure compliance with company policies and industry regulations.
- Meet quality, productivity, and performance targets.
What We Offer:
- Salary package of up to ₱36,000
- Hybrid and Onsite work setup available
- Competitive salary and incentives
- HMO and other company benefits
- Paid training
- Career growth and promotion opportunities
- Supportive and professional work environment
Qualifications:
- Open to applicants with BPO experience (Financial/Collections experience is an advantage)
- Good English communication skills
- Willing to work in a Hybrid or Onsite setup
- Can start as soon as possible