Sales Support Representative

Sales & Support Representative Location: Clark, Pampanga Work Setup: Onsite Employment Type: Full-time Schedule: Night Shift / Rotational Schedule About the Role: We are looking for a Sales & Support Representative with previous experience in a cruise account or the cruise industry to provide customer assistance while supporting sales and booking-related activities. The role involves handling customer inquiries, assisting with cruise-related reservations and requests, identifying sales opportunities, and providing accurate and professional support throughout the customer journey. Key Responsibilities: - Handle customer inquiries and concerns through phone, email, and chat. - Assist customers with cruise bookings, reservations, modifications, cancellations, and post-booking concerns. - Provide accurate information regarding cruise itineraries, destinations, packages, cabins, schedules, and policies. - Identify opportunities for upselling and cross-selling based on customer needs. - Assist customers with payments, refunds, changes, and other booking-related requests. - Resolve customer concerns efficiently while maintaining excellent customer service. - Maintain accurate customer and reservation records. - Coordinate with cruise lines, travel partners, and internal teams when necessary. - Meet established sales, quality, productivity, and customer service targets. Qualifications: - Previous experience handling a cruise account or working within the cruise industry is required. - Experience in cruise reservations, cruise sales, customer support, or related travel services is preferred. - Strong written and verbal English communication skills. - Customer-focused with a strong sales mindset. - Confident handling customer inquiries and sales conversations. - Strong problem-solving and decision-making skills. - Excellent attention to detail, particularly when handling bookings and customer information. - Comfortable using reservation, booking, CRM, or travel-related systems. - Able to work in a fast-paced environment and manage multiple customer concerns. - Willing to work onsite in Clark, Pampanga and on a night/rotational schedule. Benefits & Incentives: - Unlimited Incentives – Earn additional incentives based on eligible cruise bookings and cabin sales. - Current Incentive Structure (Subject to Change): $3 – Inside Cabin $5 – Outside / Window Cabin $10 – Balcony Cabin $15 – Suite Cabin - HMO after probationary period.