Customer Service Officer
Job Summary
This role involves providing professional customer service at a bank branch, assisting clients with enquiries, and handling banking transactions. Candidates will support digital banking platforms, promote banking products, and ensure compliance with operational procedures. It is an entry-level position that offers comprehensive training and exposure to banking operations.
Responsibilities
- Attend to walk-in and phone customer enquiries
- Process banking transactions and account services
- Assist with digital banking and self-service channels
- Promote banking products and services
- Ensure compliance with banking policies
Required Skills
- Minimum Diploma qualification
- Strong communication and interpersonal skills
- Customer-oriented mindset
- Ability to work in fast-paced environments
- Banking or call centre experience preferred
Job Details
Job Description:
- Attend to walk-in customers and provide professional customer service.
- Handle customer enquiries and banking transactions accurately.
- Support customers on account-related services and banking products.
- Handle inbound customer enquiries via phone and branch support.
- Assist customers with digital banking platforms and self-service channels.
- Promote and introduce suitable banking products and services.
- Resolve customer issues and escalate matters when required.
- Ensure compliance with banking policies and operational procedures.
- Work closely with internal stakeholders to ensure smooth customer experience.
- Deliver excellent service standards and maintain customer satisfaction.
Requirements:
- Minimum Diploma qualification or equivalent.
- Entry-level candidates are welcome to apply.
- Customer service experience in banking or call centre environment will be an advantage.
- Good communication and interpersonal skills.
- Customer-oriented and able to work in a fast-paced environment.
- Comfortable handling both face-to-face and phone enquiries.
Working Hours:
- Office/Banking hours