Field Support Executive
Job Summary
The Field Support Executive will oversee the setup and operational success of new centres, including logistics and staffing. This role involves business development with potential franchisees and providing on-site training to ensure operational standards. Additionally, the position requires maintaining regular centre visits and supporting parent engagement programs.
Responsibilities
- Manage new centre setups and logistics
- Conduct franchisee training and operational guidance
- Perform regular centre compliance visits
- Support parent engagement and enrolment
Required Skills
- Relevant Diploma or Degree
- Operational management experience
- Franchise or enrichment centre knowledge
- Willingness for field-based and weekend work
Job Details
Position title: Field Support Executive
Working Days: 5-day (including Sat & Sun)
Working Timing: Start work at 10AM; Weekday end at 6PM/630PM/7PM; Saturday end at 5PM & Sun End at 430PM
Job Description
- Lead the setting up of new centres, overseeing all aspects of operational planning, logistics, and staffing to ensure a smooth and successful launch.
- Reaching out / Business develop to potential franchisee.
- To support develop SOP for setting up new centre with the goal of using these guidelines for future franchise training and expansion.
- Provide on-site support during centre opening and initial operations to ensure smooth rollout.
- Support the implementation and daily running of centre programmes.
- Conduct training and on-site guidance for franchisees and centre staff on programme delivery and operational procedures.
- Carry out regular centre visits to check programme delivery, operational standards, and compliance requirements.
- Support parent engagement, including programme explanation, enrolment support, and handling routine enquiries when needed.
- Coordinate day-to-day matters between franchisees and HQ and submit basic visit or progress reports.
- Perform other duties as assigned by management.
Requirements
- Diploma or Degree in a relevant field.
- Experience in education, training, or centre operations is preferred.
- Familiarity with tuition or enrichment centre operations is an advantage.
- Conduct on-site operational support and training activities for franchisees and engaging with parents.
- Willing to perform field-based work, including centre visits and weekend support.