Product Trainer
Job Summary
Awesome CX by Transcom is seeking a Product Trainer for their Davao site to ensure new hires and existing specialists are fully equipped with necessary product knowledge, soft skills, and systems proficiency. The role focuses on designing and delivering onboarding and continuous learning programs to support world-class player support. The ideal candidate will have proven training experience in a BPO or contact center environment, strong presentation skills, and proficiency in instructional design.
Responsibilities
- Design and deliver onboarding and continuous training programs
- Measure training effectiveness using performance metrics
- Create and maintain training materials and resources
- Support production floor and collaborate to improve performance
Required Skills
- Proven experience as a BPO/contact center trainer
- Experience with non-voice channel training
- Strong communication and presentation skills
- Knowledge of instructional design and adult learning principles
Job Details
Product Trainer (For Pooling)
Key Responsibilities:
- Design and deliver onboarding training for new hires on tools, systems, and product knowledge
- Provide continuous learning through upskilling, refresher, and performance-based training
- Measure training effectiveness using performance metrics, feedback, and analysis
- Create and maintain training materials, job aids, and knowledge base resources
- Support production floor and collaborate with teams and clients to improve performance
What we are looking for:
To be successful in this role, you must have...
- Proven experience as a trainer in BPO, customer support, or contact center
- Skilled in designing and delivering training for non-voice channels (email, chat, ticketing)
- Strong communication, presentation, and classroom management skills
- Knowledgeable in instructional design, adult learning, and contact center metrics
- Proficient in Google Slides and knowledge base tools, with interest in mobile gaming support