Operations Customer Service Officer
Job Summary
The Operations and Customer Service Officer manages international air and sea freight shipments, ensuring efficient coordination and documentation. This role involves maintaining strong relationships with clients and overseas agents while overseeing customs clearance processes. Additionally, the position requires basic financial oversight of billing invoices and manifest management.
Responsibilities
- Manage international air and sea freight shipments
- Prepare and process shipping documentation
- Maintain client and overseas agent relations
- Coordinate customs clearance and BOC/PEZA compliance
- Review billing invoices and prepare client charges
Required Skills
- 1-2 years freight forwarding experience
- Knowledge of VASP and manifest systems
- Proficiency in MS Excel and Word
- Understanding of customs duties and taxes
- Licensed Customs Broker (LCB) is an advantage
Job Details
Key Responsibilities:
- Shipment Monitoring: Coordinate, book, and track international air and sea freight shipments (import/export).
- Documentation: Prepare and process essential shipping documents, including House Bills of Lading (HBL), manifests, pre-alerts, and shipping instructions.
- Customer & Agent Relations: Serve as the main point of contact for local clients and overseas agents; provide timely tracking updates and Proof of Delivery (POD).
- Customs Coordination: Work closely with customs brokers to monitor clearance progress, verify tariff classifications, and ensure adherence to BOC/PEZA rules.
- Basic Finance: Review billing invoices from forwarding agents/brokers and prepare accurate billing for clients.
Qualifications:
- Education: Graduate of BS Customs Administration, Logistics, Supply Chain, or a related field.
- License: Being a Licensed Customs Broker (LCB) is a significant advantage.
- Experience: 1 - 2 years of solid experience in international freight forwarding (handling both sea and air operations).
- Technical Skills: Proficient in electronic lodgments (VASP systems), manifest systems, and MS Excel/Word.
- Core Competencies: Strong multi-tasking skills in a fast-paced environment, good understanding of customs duties/taxes, and excellent communication skills for local and international coordination.