Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries and provide appropriate solutions. This role involves managing collections and account receivable processes while maintaining high customer satisfaction. The candidate will utilize CRM/NET Suite and Salesforce to track customer interactions and collaborate with internal departments.
Responsibilities
- Handle customer inquiries and provide solutions
- Manage collections and account receivables
- Utilize CRM/NET Suite and Salesforce
- Maintain high customer satisfaction
- Collaborate with internal departments
Required Skills
- 1–3 years of experience
- Collections and account receivable management
- CRM/NET Suite proficiency
- Salesforce familiarity
- Strong communication skills
Job Details
Responsibilities:
- Handle customer inquiries and provide appropriate solutions and information.
- Manage collections and account receivable processes efficiently.
- Utilize CRM/NET Suite and Salesforce for customer management and tracking.
- Maintain a high level of customer satisfaction through effective communication.
- Collaborate with other departments to resolve customer issues.
Requirements:
- Educational Qualifications: High school diploma or equivalent.
- Experience Level: 1–3 years.
- Strong collections experience.
- Proficient in account receivable management.
- Experience with CRM/NET Suite.
- Excellent customer service skills.
- Familiarity with Salesforce.