Financial Customer Service Associate
Job Summary
We are looking for Insurance Customer Service Representatives to support clients with policy questions, claims, and coverage inquiries. You will provide professional guidance and ensure accurate service delivery. The role requires handling interactions via non-voice channels and maintaining high quality metrics.
Responsibilities
- Handle inquiries via phone, chat, or email
- Provide guidance on policies, claims, and coverage
- Record interactions and escalate complex cases
- Maintain quality and satisfaction metrics
Required Skills
- High School or Senior High School graduate
- Strong English communication skills
- Detail-oriented and customer-focused
- Basic computer literacy
Job Details
Job Description
We are looking for Insurance Customer Service Representatives to support clients with policy questions, claims, and coverage inquiries, ensuring accurate and professional service.
Responsibilities:
- Handle inquiries via phone, chat, or email
- Provide guidance on policies, claims, and coverage
- Assist clients with submissions and updates
- Record all interactions accurately
- Escalate complex cases to supervisors
- Maintain quality and client satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on insurance systems and processes
Requirements:
- At least High School or Senior High School graduate
- Strong English communication
- Detail-oriented, customer-focused, and solution-driven
- Basic computer skills
- Onsite availability in Metro Manila