Customer Service Officer
Job Summary
The Customer Service Officer will be responsible for addressing customer needs and ensuring an exceptional guest experience within the salon environment. Key duties include managing inquiries, handling appointments, and gathering feedback to maintain high service standards. The role requires a professional demeanor, strong communication skills, and a passion for customer service excellence.
Responsibilities
- Manage customer inquiries and appointments
- Resolve feedback and ensure retention
- Provide salon service and refreshments
- Monitor customer satisfaction levels
- Follow data protection procedures
Required Skills
- Customer Service
- Interpersonal Skills
- Communication Skills
- Microsoft Office
- Customer Satisfaction
Job Details
ROLE OVERVIEW:
- Communicate with customers, understand their needs and attend to their queries
- Handle and resolve customers’ feedbacks and concerns
- Ensure a wonderful salon experience for our customers to increase customer retention
- Handling phone enquiries with etiquette
- Serving light refreshments to customers and attending to their needs
- Schedule customers’ appointments and other ad-hoc duties as assigned
- Gather customer satisfaction levels and feedback on customer services for continuous improvement
- Provide feedback and ideas to improve operations and enhance customer experience
- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions
WHAT WE ARE LOOKING FOR:
- Well-groomed and maintain a professional self that suits our salon image.
- Good and precise communication skills
- Service oriented and passionate about serving customers
- Prior experience in the beauty line would be advantageous
- Prefer can start immediately
WHAT TO EXPECT:
- Training is provided
- Opportunity for career progression
- Staff Discounts
- Birthday Vouchers
- Annual Leave, Marriage and Compassionate leaves
- Good performance annual increment
- Referral incentive