Customer Service Specialist

The Customer Service Specialist is responsible for providing end-to-end customer service support throughout the unit turnover process, ensuring a seamless and positive experience for buyers. The role involves coordinating with internal departments, facilitating buyer communications, monitoring turnover readiness, and addressing post-turnover concerns while maintaining accurate records and ensuring compliance with company policies and service standards. Duties and Responsibilities: - Respond to buyer inquiries received through telephone calls, emails, social media platforms, and walk-in visits regarding unit status, turnover schedules, account updates, and related concerns. - Conduct buyer notifications through phone calls, emails, SMS, and social media messaging platforms regarding unit availability for viewing, inspection, acceptance, and turnover activities. - Monitor unit readiness by closely coordinating with Engineering, Property Management Office (PMO), and other concerned departments to ensure units are completed, presentable, and ready for turnover. - Coordinate and schedule buyer appointments for unit viewing, inspection, acceptance, and turnover while ensuring efficient calendar management. - Facilitate and assist buyers during unit viewing, inspection, and turnover activities to deliver a smooth, professional, and satisfactory customer experience. - Assist prospective buyers by providing accurate project information, unit details, and account status updates. - Maintain, monitor, and regularly update turnover monitoring tools, databases, reports, and trackers to ensure accurate documentation and timely follow-ups. - Receive, safeguard, monitor, and facilitate the proper issuance, return, and transfer of unit keys for rectification works, inspections, and turnover activities. - Coordinate and participate in joint inspections with Engineering and the Property Management Office (PMO) to validate turnover readiness and ensure all punch list items have been completed and closed. - Handle warranty-related concerns by coordinating with the appropriate departments to ensure timely rectification and resolution of reported issues. - Address homeowner inquiries, requests, and post-turnover concerns while ensuring prompt resolution and excellent customer service. - Facilitate buyer invitations for the execution of the Deed of Absolute Sale (DOAS) and provide end-to-end assistance throughout the document signing process in close coordination with the Legal Team. - Prepare, maintain, and submit reports related to turnover activities, buyer communications, and operational monitoring as required by Management. - Ensure compliance with company policies, service standards, and established turnover procedures. - Perform other related duties, special projects, and assignments that may be assigned by the Immediate Supervisor and Management from time to time. Qualifications: - Graduate of Business related course - Preferably with 1 - 2 years of experience in customer service- turnover - Knowledgeable in Sales operations management, sales administration, sales support - Proficient in MS Office (Word, Excel, PowerPoint) - Excellent Interpersonal Skill - Has the ability to multi-task - Good Problem-solving Skill