Customer Service Rep Healthcare
Job Summary
Join our Cigna MAPD Healthcare Account as a Customer Service Representative to provide support for healthcare inquiries, benefits, and claims. This role requires strong communication skills to assist members with account concerns effectively. It offers a great opportunity to build a career in the healthcare BPO industry.
Responsibilities
- Handle member inquiries regarding healthcare
- Assist with benefits and claims
- Resolve general account concerns
Required Skills
- Above-average English communication
- Customer service experience
- Analytical and problem-solving skills
- Basic Microsoft Office proficiency
Job Details
Responsibilities:
- Provide exceptional support to members by assisting with healthcare-related inquiries, benefits, claims, and general account concerns.
Qualifications:
- College Graduate with or without work experience.
- Completed at least 2 years in college with a minimum of 6 months of customer service or related work experience.
- Above-average English communication skills.
- Good interpersonal and customer service skills.
- Strong analytical and problem-solving abilities.
- Good comprehension skills.
- Basic knowledge of Microsoft Office applications.
- Willing to work onsite, including weekends and holidays.