Customer Service Representative
Job Summary
Provide exceptional customer service support via phone, email, and chat. Assist customers with inquiries regarding products, services, and order statuses. Resolve customer complaints and issues in a timely and effective manner.
Responsibilities
- Provide multi-channel customer support
- Resolve customer complaints
- Maintain interaction records
- Collaborate for service improvement
Required Skills
- Excellent English proficiency
- Strong problem-solving skills
- Interpersonal skills
- Teamwork capability
Job Details
Responsibilities:
- Provide exceptional customer service support via phone, email, and chat.
- Assist customers with inquiries regarding products, services, and order statuses.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service efficiency and customer satisfaction.
Requirements:
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
- Excellent English language proficiency.
- Strong problem-solving abilities and interpersonal skills.
- Ability to work effectively in a team environment.
- Experience in scheduling and call centre operations is a plus.