Customer Service Associate
Job Summary
The Customer Service Associate manages local and overseas service requests, including status tracking and administrative processing through SAP. The role involves coordinating logistics, preparing service quotations, and maintaining strong customer relationships. Additionally, the associate handles administrative tasks such as reporting, documentation, and supplier coordination.
Responsibilities
- Manage local/overseas service requests and status updates
- Prepare quotations, purchase requests, and work orders in SAP
- Coordinate logistics, shipments, and PEZA documentation
- Maintain customer relationships and conduct satisfaction surveys
- Handle administrative reporting and supplier evaluations
Required Skills
- SAP proficiency
- Customer service and communication skills
- Logistics and supply chain coordination
- Administrative and documentation management
- Analytical and reporting skills
Job Details
Responsibilities:
- Handles local, overseas and subcon services.
- Timely update of customer’s unit status for local and overseas through mail.
- Prepares and generates service quotations and delivery reports, purchase requests and work orders through SAP.
- Booking of repair and calibration orders and parts/ unit ordering to SCM Team.
- Schedules pull-out and deliveries both local services and monitors shipment for overseas services of units for customers and AOTI.
- Coordinates with customers logistics team for LOA, surety bond and customer’s OR for Surety Bond.
- Processes PEZA 8105 and 8106 of customer units.
- Weekly follow-ups of pending quotations to customers for Purchase Order.
- Handles RFQ to suppliers and other local laboratories.
- Regular status update of customer units over job request monitoring in SAP.
- Coordinates with suppliers for overseas services and parts purchases.
- Builds sustainable relationships and trust with customer accounts through open and interactive communication that could be in person, online meeting or over the phone.
- Updating of importation and exportation details in the summary file.
- Ensures customers to accomplish Customer Satisfaction Survey form and submit to for monthly consolidation and analysis.
- Obtains repeat orders from existing customers by planning and organizing daily work schedule to call customers.
- Attending customer meetings that could be in person, online meeting or over the phone to introduce and present company profile, to have continuous communication and to follow up of action items.
- Ensures monthly submission of Local sales report to SCM and Accounting.
- Gathers supplier performance evaluation on a biannual basis, month of January and July.
- Creates and submits Liquidation ledger every 15th day of the month.
- Other administrative tasks are not limited to preparation and filing of gate pass and road user, Admin coordination, VRF and MRF online filing, provides instruction to driver / messenger, monitors business and government permits/certificates.