Customer Service Representative
Job Summary
The Customer Service Representative handles retail account inquiries and resolves customer concerns effectively. This role involves processing orders, managing account requests, and maintaining interaction records. Candidates should possess strong communication skills and a customer-oriented mindset.
Responsibilities
- Handle retail customer inquiries
- Resolve customer issues efficiently
- Process orders and returns
- Maintain interaction records
Required Skills
- Excellent English communication
- Problem-solving skills
- Computer navigation skills
- Multitasking ability
Job Details
Job Responsibilities:
- Handle customer inquiries regarding retail products and services.
- Resolve customer concerns efficiently while providing excellent service.
- Process orders, returns, and account-related requests.
- Maintain accurate records of customer interactions.
Qualifications:
- Excellent English communication skills.
- Customer-oriented with strong problem-solving skills.
- Basic computer navigation and multitasking skills.
- BPO experience is an advantage, but qualified applicants with no experience are also encouraged to apply.
Benefits:
- Salary package of up to ₱31,000.
- Paid training.
- HMO and other exciting benefits.
- Performance incentives.
- Career growth opportunities.
- Friendly and supportive work environment.
- Flexible work setup: WFH, Hybrid, or Onsite (account-dependent).