Customer Service Representative
Job Summary
We are looking for a Customer Service Representative with strong communication skills and solid customer support experience to join our team. The ideal candidate will be responsible for handling customer inquiries through calls, chat, and email. They will focus on delivering excellent customer service and ensuring the timely resolution of client concerns.
Responsibilities
- Manage inquiries via phone, chat, and email
- Resolve customer concerns accurately
- Maintain high service standards
- Document customer interactions
Required Skills
- 3+ years customer service experience
- Native-level English proficiency
- BPO background preferred
- Strong problem-solving skills
Job Details
Job Overview: We are looking for a Customer Service Representative with strong communication skills and solid customer support experience to join our team. The ideal candidate will be responsible for handling customer inquiries through calls, chat, and email while delivering excellent customer service and ensuring timely resolution of concerns.
Key Responsibilities:
- Handle customer inquiries via phone, chat, and email
- Provide accurate information and resolution to customer concerns
- Maintain professionalism and excellent customer experience in all interactions
- Document customer concerns and update records accurately
- Coordinate with internal teams when necessary to resolve issues
- Ensure compliance with company service standards and processes
Qualifications:
- At least 3 years of customer service experience (BPO experience preferred)
- Strong communication skills with close to native-level English proficiency
- Experience handling voice, chat, and email support
- Detail-oriented with strong problem-solving skills
- Willing to work onsite in Pasay City
- Willing to work on a night shift schedule