Customer Service Representative
Job Summary
This position involves managing customer inquiries via phone, email, and chat to ensure timely and accurate solutions. Successful candidates will process requests, maintain records, and uphold performance metrics in a BPO environment. The role is open to various experience levels and requires flexibility in shift scheduling.
Responsibilities
- Manage customer inquiries via multiple channels
- Resolve customer concerns accurately
- Process requests and maintain records
- Meet performance metrics
Required Skills
- Excellent English communication
- Customer service orientation
- Ability to work shifting schedules
- Willingness to learn
Job Details
Job Responsibilities:
- Handle customer inquiries through phone, email, or chat.
- Provide timely and accurate solutions to customer concerns.
- Process requests and maintain customer records.
- Deliver excellent customer service while meeting performance metrics.
- Follow company policies and account-specific procedures.
Qualifications:
- Open to fresh graduates, career shifters, and applicants with or without BPO experience.
- High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.
- Good to excellent English communication skills.
- Willing to work onsite in Quezon City.
- Willing to work on shifting schedules, weekends, and holidays if required.
- Customer-focused, dependable, and eager to learn.
Benefits:
- Competitive salary of up to ₱30,000 based on experience.
- Paid training for qualified applicants.
- Career growth and promotion opportunities.
- Multiple accounts available.
- Supportive and dynamic work environment.