Customer Service Representative

Date PostedJuly 13, 2026LocationmakatiCompanyConcentrix 1BPOSalary₱15-25KTypeFull-time

Job Summary

The Customer Service Representative will handle communications with international customers to resolve issues and provide professional support. Candidates are expected to maintain product knowledge and use support tools effectively to ensure customer satisfaction. This is a full-time, long-term role requiring fluency in English and a commitment to professional growth within the BPO industry.

Responsibilities

Communicate professionally with customers
Listen and build rapport
Resolve customer issues
Maintain product knowledge

Required Skills

Fluent English
Computer literacy
Professional communication
Customer service orientation

Job Details

JOB RESPONSIBILITIES • Communicate with customers in a courteous, friendly and professional manner using agreed procedures. • Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport. • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. • Maintain basic knowledge of client products and/or services. CANDIDATE PROFILE • 18 years old or above. • Computer & internet literate. • Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers. • Committed to full-time long-term employment. TRAINING All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins. EDUCATIONAL & PROFESSIONAL ATTAINMENT • At least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12). • Not tied up with academics; not currently studying nor enrolling for school. • Fresh college graduates are encouraged to apply. • BPO experience handling international voice account is a DEFINITE PLUS but not required. BENEFITS • Very competitive salary. • Meal and transportation pay. • Rice allowance. • Night differential [when applicable]. • Account incentives. • Sick and vacation leaves. • Educational assistance. • Retirement plan. • Annual appraisal and bonuses. • Comprehensive health plan for you and your loved ones. • Clean, safe & modern working environment.