Customer Service Representative
Job Summary
We are looking for passionate Customer Service Representatives to join our growing team. You will be responsible for handling inbound inquiries and resolving customer concerns across various channels. The role requires a candidate committed to delivering exceptional service in a professional manner.
Responsibilities
- Handle inbound customer inquiries
- Resolve customer concerns timely
- Document interactions accurately
- Meet productivity and quality targets
Required Skills
- BPO experience (6-10 months)
- Excellent English communication
- Problem-solving skills
- Active listening
Job Details
Key Responsibilities
- Handle inbound customer inquiries through phone, chat, or email.
- Provide accurate information and resolve customer concerns in a timely manner.
- Deliver excellent customer service while maintaining professionalism and empathy.
- Document customer interactions and update account information accurately.
- Meet quality, productivity, and attendance targets.
- Follow company policies and standard operating procedures.
Qualifications
- At least High School Graduate (Old Curriculum) or Senior High School Graduate.
- With 6-10 months Customer Service Representative in BPO settings.
- Excellent verbal and written English communication skills.
- Strong problem-solving and active listening skills.
- Willing to work onsite in Clark, Pampanga.
- Willing to work on shifting schedules, including weekends and holidays.
Benefits
- Competitive salary package.
- Performance incentives and allowances.
- HMO and other company benefits.
- Paid training.
- Career growth and development opportunities.
- Fun, inclusive, and collaborative work environment.