Customer Service Support
Job Summary
This position involves assisting customers via various channels to provide product and service information, resolving inquiries or complaints, and maintaining accurate records of interactions. Candidates are expected to have a relevant 4-year degree and strong communication skills. No prior experience is required.
Responsibilities
- Confers with customers via telephone, email, or in person
- Keep records of customer interactions, inquiries, and complaints
- Ensure appropriate responses to resolve customer problems
- Refer customer concerns to designated departments
- Provide feedback and reply to customer requests
Required Skills
- Active listening skills
- Problem solving skills
- Customer service
- Written and Oral Communication Skills
Job Details
JOB RESPONSIBILITIES:
Confers with the customers by telephone, email, in person in order to provide information about products and services.
Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
Ensures that appropriate responses were made to resolve customers' problem.
Refers customer's concerns to designated departments for resolution and processing.
Provides feedback and reply to customers' concern and request.
QUALIFICATIONS:
Graduate of any 4-year Business course or any related coursed
No Experienced Required
With active listening skills, problem solving skills, customer service
Written and Oral Communication Skills