Customer Service Rep
Job Summary
Assist customers with inquiries, promote products, and resolve concerns in a timely manner. Deliver excellent service while meeting sales and performance targets in an onsite call center environment. Maintain accurate records of all customer interactions.
Responsibilities
- Assist customers with inquiries and provide solutions
- Promote products and identify sales opportunities
- Resolve customer concerns professionally
- Maintain accurate records of interactions
- Meet sales and performance targets
Required Skills
- At least 6 months BPO experience
- Good English communication skills
- Strong problem-solving abilities
- Willing to work onsite and on shifting schedules
Job Details
Responsibilities:
- Assist customers with inquiries and provide appropriate solutions.
- Promote products and services while identifying sales opportunities.
- Resolve customer concerns in a timely and professional manner.
- Maintain accurate records of customer interactions.
- Deliver excellent customer service while meeting sales and performance targets.
Requirements:
- At least a High School or Senior High School graduate (or equivalent).
- Must have at least 6 months of BPO experience.
- Sales experience in a BPO setting is an advantage.
- Good to excellent English communication and interpersonal skills.
- Customer-focused with strong problem-solving abilities.
- Willing to work onsite in a call center environment.
- Willing to work on shifting schedules and collaborate effectively with a team.