Customer Service Representative
Job Summary
Join a leading company in the BPO/CX industry to assist customers needing roadside assistance. Handle inbound calls, coordinate with service providers, and provide timely updates with professionalism. Ensure accurate documentation of all customer interactions and service requests.
Responsibilities
- Handle inbound roadside assistance calls
- Coordinate dispatch with service providers
- Document customer interactions accurately
Required Skills
- Excellent English communication
- Strong problem-solving and multitasking
- Customer service experience
Job Details
Handle inbound calls from customers requesting roadside assistance.
Coordinate with service providers to dispatch the appropriate roadside support.
Provide timely updates and accurate information to customers.
Resolve customer concerns with professionalism and empathy.
Document customer interactions and service requests accurately.
Qualifications:
College Level or Undergraduate (College graduates are also welcome to apply.)
At least 6 months of BPO or Customer Service experience is preferred.
Excellent English communication skills.
Strong problem-solving and multitasking abilities.
Willing to work on a shifting schedule, including weekends and holidays.
Experience in roadside assistance, insurance, travel, or emergency support is an advantage.