Customer Service Representative
Job Summary
We are looking for passionate and customer-focused individuals to join our team as Customer Service Representatives. In this role, you will assist customers by addressing inquiries, resolving concerns, and delivering excellent customer service through phone, chat, or email while ensuring a positive customer experience.
Responsibilities
- Handle inbound and/or outbound customer interactions professionally.
- Respond to customer inquiries and provide accurate information.
- Resolve customer concerns efficiently to maintain high satisfaction.
Required Skills
- At least 6 months of International BPO/Call Center experience
- Good English communication skills
- Basic computer navigation skills
Job Details
Work Location (Onsite): Cebu IT Park Mactan, Cebu Open Accounts Healthcare Financial Services Video Streaming Travel & Cruise Insurance Retail
Qualifications:
- At least 6 months of International BPO/Call Center experience is required.
- Senior High School (SHS) Graduates are welcome to apply provided they have at least 2 years of BPO experience.
- High School Graduates (Old Curriculum), College Undergraduates, Associate Graduates, and College Graduates are also encouraged to apply.
- Good English communication skills.
- Basic computer navigation skills.
- Willing to work onsite in Cebu IT Park or Mactan.
- Willing to work on shifting schedules, weekends, and holidays.
What We Offer:
- Competitive Salary Package
- Performance Incentives
- Paid Training
- HMO & Life Insurance
- Career Growth Opportunities
- Supportive and Inclusive Work Environment
Key Responsibilities:
- Handle inbound and/or outbound customer interactions professionally.
- Respond to customer inquiries and provide accurate information about products and services.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions accurately in the system.
- Meet individual and team performance metrics, including quality and productivity targets.
- Follow company policies, procedures, and compliance standards.
- Collaborate with teammates and contribute to continuous process improvements.