Customer Service Representative

Key Responsibilities Respond to customer inquiries promptly via phone, email, chat, and social media Assist customers with order placement, tracking, shipping updates, and product inquiries Resolve customer complaints and issues in a professional, timely, and courteous manner Provide accurate product information and recommendations Process returns, refunds, and exchanges following company policies Escalate complex issues to the appropriate teams when necessary Maintain accurate records of customer interactions and transactions Collaborate with Sales, Marketing, and Logistics teams to ensure a seamless customer experience Identify opportunities to improve processes and enhance customer satisfaction Maintain a positive, helpful, and professional attitude at all times Qualifications High school diploma required; bachelor’s degree in a related field is a plus Prior experience in customer service (e-commerce, retail, call center, or hospitality preferred) Excellent verbal and written communication skills Strong problem-solving and critical-thinking abilities Comfortable using computers, email, chat tools, and CRM or support systems Strong time management and multitasking skills Customer-focused mindset with a positive and professional attitude